Frequently Asked Questions

Everything you need to know about your ALEXIS experience

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for faster delivery.

How do I return or exchange an item?

You can return or exchange any unworn items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I ensure I'm ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, ALEXIS ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

How should I care for my ALEXIS garments?

To preserve the quality of our fabrics, we recommend following the specific care instructions on the inner garment tag. Most of our delicate pieces are dry clean only.